Yes — we clean up tech-support scams and fake 'your computer is locked' popups for Humble, TX homes and small offices, same day. If a caller talked you into installing something or reading them a code, disconnect first and call us second; the next hour decides how much they keep.
| Symptom | Likely cause | Safe first step | When to call |
|---|---|---|---|
| Loud popup with a phone number, browser won't close | Malicious web page, not usually an infection | Force-quit the browser; do not call the number | If it returns on restart or you already called |
| Someone connected remotely | Remote-access tool installed, passwords likely exposed | Disconnect from the internet and leave it off | Immediately |
| You were told to buy gift cards | Payment-stage scam; refund callback likely to follow | Keep receipts and cards; do not buy more | Same day |
Yes. We take scam cleanups for Humble residents and businesses along FM 1960, Wilson Road and around Deerbrook, starting with a phone triage the same day. We remove the remote-access tools, check the browser and email for what was taken or changed, lock accounts down in the right order, and give you a written summary for your bank.
The entry point is almost always one of three things, and knowing which one tells us where to look first.
If you only saw the popup and closed the browser without calling, the fix is usually simple — the popup is a web page, not an infection. If you called and let someone connect, treat the computer and every password typed on it as exposed. We scope the job to what actually happened instead of selling the same package to both.
We can't reverse payments, and nobody honest will promise to. Card charges and recent bank transfers are sometimes recoverable if reported quickly; gift cards and crypto almost never are. We give you clear documentation of what happened for your bank's fraud team, the FTC at reportfraud.ftc.gov, and a local police report.
The broader scam recovery page for Kingwood, Atascocita and Northeast Houston.
If the computer is slow, showing popups or acting strangely without a scam call involved.
A battle-tested 5-step methodology that gets your business back online — fast, clean, and fortified.
Isolate infected systems, cut ransomware's lateral movement, and prevent further encryption of your data.
Identify the ransomware variant, remove all malicious code, and document the attack vector for your records.
Recover your files from clean, verified backups — no ransom payment needed. We validate data integrity at every step.
Rebuild affected systems with enhanced security configurations, patched vulnerabilities, and updated defenses.
Comprehensive security assessment, detailed forensic report, and a custom prevention plan to stop future attacks.
Straight answers before you spend a dollar. If your case needs someone else, we say so and help you escalate.
Operating disclosure: Virus Pros is the malware and ransomware specialty service of Atascocita IT Services, the local IT brand serving Kingwood, Atascocita, Humble and the wider Northeast Houston territory. Work is delivered by the same local technicians under that company.
Local experts who know your community. On-site response available throughout the greater Northeast Houston area.
We respond in minutes. Free initial assessment.